Under the supervision of the VP/Director of Consumer Lending, performs a variety of financial and regulatory tasks to collect delinquent Residential and Consumer loans ensuring compliance with the Fair Debt Collections Practices Act as well as all state and federal lending regulations. Works with the Bank’s Legal Counsel in handling foreclosures, repossessions and bankruptcies. Effectively problem solves customer issues relating to transaction history and account maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain and excellent understanding of applicable regulations and laws including but not limited to: Fair Debt Collections Practices Act , 940 CMR 7.00: Debt Collection Regulations, MGL Chapter 194 An Act Preventing Unlawful and Unnecessary Foreclosures, RESPA, Flood Disaster Protection Act, Fair Credit Reporting, Regulation Z (Truth in Lending), Regulation B (CRA), Bank Secrecy Act, Regulation P (Privacy of Consumer Financial Information), Service Members Civil Relief Act of 2003. Maintain an up to date understanding of bank policies and procedures as they relate to compliance.
Complete appropriate compliance training.
Previous collection experience preferred. Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
Strong systems skills; solid collection, analytical and negotiating skills; effective oral and written communication skills. Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
South Shore Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.