South Shore Bank

  • Retail Officer

    Job Locations US-MA-North Weymouth
    Regular Full-Time
  • Overview


    Manage Retail office(s) through and with the assistance of subordinate supervisors. Insure the security of the office by following regulatory and safety guidelines. Oversees all branch balancing and audit procedures. Maintain community involvement to promote goodwill and generate new business for the bank.


    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Remain aware of the Bank's goals and objectives and makes appropriate recommendations from their observations
    • Works with Director of Retail Banking to improve the Banks market share
    • Communicate operational updates and Bank updates to their staff on a regular basis.
    • Motivate staff to achieve sales goals for branches through daily, weekly and monthly activities.
    • Ensure sales goals are met/exceeded for own branch(es) and for their team members.
    • Responsible for deposit base growth in accordance with sales goals established for specific branch(es).
    • Interviews and recommends applicants for new hires.
    • Actively participate in Market Team meetings to increase Bank profitability
    • Makes recommendation to Senior Management concerning termination of Branch Staff employees
    • Able to execute independent critical business decisions while measuring risk
    • Coach/mentor/motivate employees on an ongoing basis while reviewing client observations and other similar interactions
    • Oversees completion of Branch monthly audit reports.
    • Maintain consistent and up-to-date information on banking issues and policies, improving them as necessary, inclusive of training subordinates.
    • Oversees the review of daily logs and procedures for accuracy and consistency
    • Conduct weekly security/safety/transactional/updates of Branch.
    • Complete monthly budget response reports as needed.
    • Involvement in, as a board member, of community and civic organizations as well as regular participation in local and bank sponsored charity events to promote the goodwill and generate new business for the bank.
    • Assist customer needs with new accounts, problems or clarification of bank materials including deposit and lending services.
    • Responsible for staffing needs of their offices
    • Enrolls in and supports continuing education and industry classes for themselves and subordinates.
    • Work with Sales and Service Coordinator to improve branch sales environment and development of all team members
    • Enforce the adherence of rules and regulations of their staff.
    • Perform annual employee performance appraisals.
    • Responsible and available for after hour alarm conditions & contact list
    • Review weekly branch attendance records.
    • Responsible for developing, motivating and counseling employees.
    • Ensures that branch building, maintenance, equipment and supplies is adequate and in proper working condition.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    A minimum of an Associate’s Degree and 3 to 5 years of related experience or training in a Bank or Branch setting; Bachelor’s degree is preferred. 


    South Shore Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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