Position provides direct oversight of all centralized commercial, consumer, and residential loan processing and servicing. The position is responsible for processing, developing, underwriting, and servicing all consumer loans, including auto, residential mortgage loans, credit card, and unsecured personal loans. Assist with bringing current technology for loan origination and loan servicing, with client interaction and internally for pipeline management and origination to closing with electronic movement and imaging. Interface closely with Retail and the Customer Information Center to ensure seamless client experiences across all delivery channels.
Additionally, oversees the operations and servicing of the entire commercial, residential and consumer loan portfolios. Strong knowledge/experience of selling and servicing of secondary loans up to and including foreclosure for various investors such as FHLB, Freddie, FNMA, etc. Manages the collections area of residential, consumer, business, and commercial loans up to a certain level then transactions to Credit.
This position manages areas of high complexity and risk and requires in-depth knowledge of departmental operations, ability to manage, train and motivate employees and a working knowledge of all types of loan origination, operations, processes and procedures including compliance requirements.
Oversees all office staff in both Loan Servicing and Consumer Lending areas.
EDUCATION and/or EXPERIENCE
Bachelor’s Degree and at least 5 years’ experience in all aspects of Commercial, Consumer and Residential Lending.